I am a multidisciplinary service designer.
The multidisciplinary part comes from having worn a variety of hats in my work - being a service designer, design researcher, children’s book author, TEDx speaker, and research impact and public engagement specialist. I see these not as separate identities, but as different ways of understanding how people make sense of the world.
I design for seen-ness. I’m interested in what sits beneath the surface: the assumptions built into services, the invisible labour people perform to navigate them, and the gaps between institutional intent and lived reality.
I design events and services by paying close attention to what’s often overlooked - the experiences people carry, the systems they move through, and the conditions that make them feel safe, seen, or excluded.
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