I am a multidisciplinary service designer.
The multidisciplinary part comes from having worn a variety of hats in my work — being a service designer, design researcher, children’s book author, TEDx speaker, and research impact and public engagement specialist. I see these not as separate identities, but as different ways of understanding how people make sense of the world.
FYI, the words safety and seen-ness that you see highlighted in the cover image above are not just taglines for me; they capture the true essence of how I like to work- I’m interested in what sits beneath the surface: the assumptions built into services, the invisible labour people perform to navigate them, and the gaps between institutional intent and lived reality.
I design services by paying close attention to what’s often overlooked — the experiences people carry, the systems they move through, and the conditions that make them feel safe, seen, or excluded.
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